Main duties and responsibilities

 

An excellent opportunity has arisen in our Mitcham office to join our IT Department as a IT Support Technician. This is a great opportunity for someone with hands-on IT support experience who enjoys problem-solving, supporting users and working across a varied IT environment.

Main duties and responsibilities will include:

• Providing 1st and 2nd line technical support to colleagues
• Diagnosing hardware, software, network and printer issues
• Setting up new users, accounts and permissions
• Managing employee IT onboarding and offboarding
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
• Managing Windows and mobile devices using Microsoft Intune
• Troubleshooting Wi-Fi, VPN, DNS and DHCP connectivity issues
• Maintaining laptops, desktops, printers and meeting room technology
• Supporting server, storage and backup administration
• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
• Maintaining IT equipment and software licence inventories
• Supporting IT projects, hardware refreshes and Microsoft 365 deployments
• Creating and maintaining technical documentation and user guides

 

Please provide CV with application        apply

CRL is committed to ensure that our staff maximises their potential through learning and development and provide a range of training opportunities.

CRL is an Equal Opportunities employer.

Experience required

• Experience supporting Windows 11 and Microsoft 365
• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune
• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi
• Experience with hardware troubleshooting and PC builds
• Familiarity with remote support software and IT ticketing systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple support requests
• Full UK driving licence

In return we offer

 

  • Competitive and regularly reviewed salary
  • Contributory pension scheme, of up to 7%
  • Your professional institution fees covered by us
  • Private Health Care
  • Life Assurance 4 x Salary
  • Employee referral scheme
  • 26 days holiday rising to 28 days (plus bank holidays)
  • 3 days paid leave per year to participate in community projects
  • Comprehensive employee assistance plan
  • Eye care vouchers
  • Help towards evening class / hobby allowance £150 per academic year
  • Cycle to work scheme

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