Phase 1 of the Queensgate MSCP renovation involved a coordinated programme of concrete repairs, deck resurfacing and services upgrades carried out within a live retail environment. Following the removal of existing deck coatings, CRL undertook detailed inspections to identify defects within the concrete decks. All defective areas were repaired prior to reinstatement, ensuring the structural decks were sound and suitably prepared for new protective systems.
Approximately 10,000 square metres of colour-coded anti-slip deck coating was applied to levels four through twelve. The coating system was selected to enhance skid resistance, durability and visual clarity, improving both safety and traffic flow. Levels two and three were re-tarmacked, providing a robust and durable running surface appropriate to the loading and traffic demands of these levels.
The existing cathodic protection system installed to levels two and three was comprehensively assessed as part of the works. CRL overhauled the system, replacing reference anodes, wiring and control equipment to restore functionality and ensure ongoing protection of the reinforced concrete structure. This intervention was critical to managing corrosion risk and extending the service life of the decks.
In parallel with the structural works, CRL delivered extensive internal refurbishments to lift lobbies and stairwells. New suspended ceilings were installed, along with impact-resistant wall linings designed to withstand high pedestrian usage. Stairwell entrances and exits were colour coded to align with the wider car park scheme and directional signage, improving wayfinding and user confidence.
All lighting and CCTV systems were fully replaced across every level. The new motion-sensitive lighting operates at a reduced output of 10 percent until activated by vehicles or pedestrians, delivering significant energy and environmental benefits. To support these upgrades, the existing operations room was refitted to accommodate a modern remote monitoring station. CRL’s ability to integrate concrete repairs, structural repairs UK expertise and building services within a single coordinated programme demonstrates a strong asset management capability and a clear focus on long-term performance.
